Garage Door Off Track in St. Louis: What to Do
The short answer
A door comes off its track when one or more rollers pop out, usually after the door gets hit, a cable slips, or the track bends out of line. Stop using it right away, because a door off track can twist and fall.
Call About a Door Off Track(314) 200-4461Signs to look for
- The door hangs crooked, with one side lower than the other.
- You can see rollers sitting outside the track.
- A section of track is bent or pulled away from the wall.
- The door grinds, pops or jerks when it moves.
- There is a gap between the side of the door and the track.
Why it happens
The door got hit
Backing into a door, even lightly, can bend the track or push a roller out.
A slipped or snapped cable
When one side loses its cable, that side drops and the rollers get pulled out of line.
Loose track brackets
Brackets that hold the track to the wall work loose over time, and the track slowly spreads apart.
Worn rollers
Old rollers with worn bearings wobble in the track and can jump out.
Something in the way
A tool, ball or ice in the track can stop a roller while the rest of the door keeps going.
Is it safe to use the door?
No.
A door off track is unstable and can twist or fall. Don't run the opener and don't try to force the door back in. Unplug the opener and keep people and cars away from it.
What you can check, and what needs a pro
Safe for you to check
- Unplug the opener so nobody runs it.
- Keep everyone, and every car, away from the door.
- Take a few photos from a safe distance. They help us bring the right parts.
- Pick up anything on the floor in the door's path, without touching the door.
Leave these to a technician
- Lifting or lowering a door that is off its track.
- Straightening or replacing bent track sections.
- Replacing rollers, hinges and brackets.
- Resetting cables and balancing the door.
Never adjust, release or loosen springs, cables, drums or bottom brackets. They hold enough tension to cause serious injury.
Call About a Door Off Track(314) 200-4461What the repair involves
The technician secures the door so it can't move, then checks the springs and cables, since a cable problem often causes the derailment.
Bent track is straightened or replaced, worn rollers are swapped, and the door is set back in the track and tested through several full cycles.
We offer 24/7 emergency service for doors off track.
More about our garage door repair and service service in St. Louis
Call About a Door Off Track(314) 200-4461