Privacy policy

1. Introduction

770 Garage Door ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you voluntarily provide when requesting a quote or contacting us:

• Contact Information: Name, phone number, email address
• Service Information: Description of your garage door issue or service needs
• Location Information: Your address or service area so a technician can be dispatched
• Communication Records: Records of your communications with our team

We may also automatically collect certain information when you visit our Site, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Schedule Your Service: Use your contact info and address to dispatch a technician for your garage door job
• Provide Customer Support: Respond to your inquiries and follow up on completed work
• Improve Our Services: Analyze usage patterns to enhance our website
• Communicate with You: Send service confirmations, follow-ups, and respond to your requests
• Marketing: With your consent, send promotional communications about our services

4. Information Sharing

We may share your personal information with:

• Service Professionals: Licensed and insured garage door technicians and contractors in your area who can fulfill your service request. This is essential to providing you with the service you requested.
• Service Providers: Third-party companies that help us operate our business (e.g., website hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Important: By submitting a service request, you expressly consent to your information being shared with service professionals for the purpose of receiving quotes and services. Service professionals may contact you by phone, text, or email regarding your request.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes retaining records for customer service purposes and legal compliance.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us understand how visitors use our Site, remember your preferences, and improve our services.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell your personal information. However, sharing information with service professionals to fulfill your service request is not considered a "sale" under the CCPA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Site after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: